Lately, no matter where you turn, there are natural disasters, man-made chaos, and just plain craziness going on worldwide. No one can manage chaos. But what you can do is prepare yourself and others to handle complex and critical situations.
Hurricane Harvey and the South Asia floods showed us 2 examples of the need for leadership, preparation, and organization. Every person on the planet, and especially every project manager, should have a plan in place for how they are going to deal with critical situations.
Though you may have never experienced this type of chaos before, whether in business or in your personal life, everything you have ever learned has prepared you for this moment in time. Of course, a late product delivery is in no way a match to the enormity of 500-year flood, but the same management principles apply.
- Put competent people in critical positions. When the world is falling apart, you need to place people around you whom you trust, who can be honest and give you straightforward feedback. This is not the time for politics.
- Leverage your team. Delegation is key. It would be great if your team knew the mission before hand so that everyone could pull together for the same goal (hence why local rescue teams stage emergency drills), but that is not always possible. So, level set your team as soon as you can. And make sure that you listen to your team and trust their capabilities. One person cannot handle disaster recovery alone.
- Efficiency is critical. Crash the schedule down to its critical path and make sure everything the team is focused on is relevant to the outcome. In times of urgency, even the smallest waste is a hindrance.
- Check your EGO at the door. Good leaders need good relationships – across teams, with other departments, agencies, companies, vendors. This is not a time for chest bounding. It is best if you develop relationships before you need them in a crisis, but if you can only do it now, be humble and you will get more cooperation from others.
- Be physically and mentally prepared. As the leader, making sure that your body and mind are in the best shape, at all times, gives you the edge when difficult situations arise. We all handle situations better when we are rested and in tune with ourselves.
One thing is for certain, at some point you will be faced with a critical situation and you may never know when or where it came from. It is our job as project managers to mobilize and lead the way out of the trouble waters. These 5 steps are just the beginning, but if you get no further, at least you can get stable.
My prayers are with the victims of the most recent catastrophic events. May you have good managers leading you and a resilient attitude.